I'm new to downloading music. Will this be difficult?
We've made the process as easy we can. We'll guide you through the short process, to help you get started as fast as you want. If you find that the guide isn't completely clear, you can just send us an email with your question, and our support staff will show you the next step.

What music or artists do you have?
The network has almost everything you could want - over 9 billion files! If it's interested someone, somewhere, chances are, it's on the network.

Will I be able to make backups?
Our members have access to all necessary programs and complete instructions on how to back their material on CDs, DVDs/VCDs.
It's not at all complicated and you will enjoy the whole process. Recorded DVDs/VCDs will play on any home DVD player.
You can record your audio files on regular CD or MP3 format as well using the software we provide and play your favorite music on any CD/MP3 player.
(Recording software is included in all bonus memberships).

How easy is the search and download process?
Very easy. You search for your item as if you were searching on any search engine. Detailed download instructions are readily available to our members 24/7. We strive to give our members complete satisfaction and assistance to make sure they enjoy the benefits provided by our site. You are guaranteed to be explained in plain English about every aspect of searching, downloading, and burning files.

How fast are the downloads?
Depending on your connection, you will enjoy higher-than-expected download rates for your particular connection speed. A song will download in not more than 3 minutes, a full music album will download in about 20, and a full DVD movie will download in not more than 2 hours using a broadband connection.

Users of dial-up modem connections will experience slower download speeds than broadband users.

Are there any limitation on the number of downloads?
The answer to this question is a simple NO.
No matter what membership you choose, you will be able to download as much as you want or need. You will not be charged per download made, or per backup made. The only limitation that you will find on your membership is their expiration dates.
We recommend applying for our new premier membership. We constantly receive petitions from users that need to register again because their membership has expired.
You will not have that problem with a premier membership.

Do you have anything for Mac?
Because Mac computers are used somewhat less, there's a smaller variety of programs. However, we've located some of the best programs available for your use!

I use AOL, will this service work for me?
Our software is completely AOL-friendly!

If I have a question, is there a someone that can help me?
Our technical staff is always available to answer your questions. We guarantee an answer within seventy-two hours at the very most!

Do I need a high speed connection, DSL or cable connection?
No. Faster connections will give you faster downloads, but a standard dial-up connection will work fine.


How long will I have to wait to gain access to your website?
We provide instant access! After joining, your email address will be added to our database, and an email giving you your account details will be sent within seconds.

Is my registration secure and confidential?
Absolutely. We do not store any personal or credit cards information.
We use a third party 128-bit encrypted secure credit card processor that will confirm the validity of your credit card in real time directly with your bank. A world leader in encrypted credit card secure processes. Your registration will be represented by a unique receipt number corresponding with an email. The email address where we will contact you if needed.

Will I be billed again?
Not at all. All memberships are one time charges and you will not experience any surprise charges.
We are not a subscription or a "pay per download" service. Members download as much as they want, unrestricted, during their membership time. Once a membership is cancelled due to expiration or the execution of our 56 - day full refund guarantee, access to the member's areas will be automatically denied.

Can I join using Paypal or e-check?
Certainly.
Just follow the normal joining process, and you will see the appropriate links at the top of the second page.

How about refunds?
We will process any refund petition within the next 7 days of purchase. Any membership is entitled to a 7 - day ful/partial refund guarantee. It is like enjoying a 7 - day trial.

If you do not find your question here, please email Support and we will gladly answer your question.